Shipping policy
Processing & Shipping Time
- Orders are processed within 3-5 business days (excluding weekends and holidays).
- Once shipped, delivery times vary based on location and shipping method.
Shipping Rates & Delivery Estimates
We offer the following shipping options within the U.S.:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3-5 business days | Free (orders $50+) / $5.95 |
| Expedited Shipping | 2-3 business days | $12.95 |
- Free Standard Shipping is available for orders over $50.
- Expedited and Express shipping costs are non-refundable.
Order Tracking
- Once your order has shipped, you will receive a confirmation email with a tracking number.
- Please allow 24-48 hours for tracking updates.
Lost or Stolen Packages
- We are not responsible for lost, stolen, or misdelivered packages. Please ensure your shipping address is correct.
- If your package is lost in transit, contact the shipping carrier directly.
Damaged Items
- If your order arrives damaged, please contact us at info@odojewelry.com within 48 hours with photos of the damaged item and packaging.
Returns & Exchanges
- We accept returns and exchanges within 10 days of delivery. Items must be unworn and in original packaging.
For any shipping inquiries, contact us at info@odojewelry.com.